Returns and exchanges are considered on a case by case basis. Our stated policy is "All sales are final. Alamo Pipe does not accept returns or exchanges on Ashland Polytraps." Over the many years we've sold Ashland Polytraps - the only reason anyone has ever requested a return or exchange was because they ordered the wrong size. So we kindly ask that you double check and make sure you get the right size before you order. Shipping a polytrap is costly and if we approve a return or exchange there could be a 25% - 50% restocking fee applied.